Responsible gambling

At Casino de Montréal, we prioritize player protection and responsible gaming practices to ensure a safe and enjoyable experience for all our guests.

Setting Limits

To promote healthy gaming habits, we recommend setting limits on your daily or weekly play. You can set these limits in your account settings, and they will be enforced during your visit.

• Deposit limits: Set your own limit on the amount you can deposit each day/week/month.
• Loss limits: Establish a maximum loss threshold to prevent excessive losses.
• Time-out features: Take a temporary break from gaming with our time-out options, ranging from 24 hours to 30 days.

Self-Exclusion

If you feel that your gaming habits are becoming problematic or causing issues in your life, we encourage you to self-exclude. This will block access to the casino for a period of:

• 6 months: A temporary break to reflect on your gaming habits.
• 1 year: An extended time-out to reassess and prioritize other aspects of your life.
• 3 years or: A longer-term exclusion to focus on responsible decision-making.

Self-exclusion is reversible, so you can reactivate your account at a later stage if needed.

Support Organizations

We understand that gaming problems can affect anyone. If you're concerned about your habits or those of someone you care for, we recommend reaching out to these resources:

• Gambling: Help and Referral (1-800-461-0140): A Quebec-specific helpline providing confidential support.
• Loto-Québec Responsible Gambling Program: A comprehensive program offering tools and information on responsible gaming practices.

Additional Resources

For those seeking further guidance, you can also connect with:

• Centre québécois de lutte aux dépendances (Quebec Centre for Dependence Treatment)
• Gamblers Anonymous Quebec
• Joueurs Anonymes (French-language support group)
• Canadian Centre on Substance Use and Addiction

By prioritizing responsible gaming practices, we can create a positive experience for all our guests.